👈 A picture of me in greyscale.

"This is the end, Hold your breath and count to 10" - ADELE

Looks like its time to reach out to me. Go ahead make that call.

mobile

+91 7708904472

email

akuladhish15@gmail.com

This website is designed by me! • © 2024

👈 A picture of me in greyscale.

"This is the end, Hold your breath and count to 10" - ADELE

Looks like its time to reach out to me. Go ahead make that call.

mobile

+91 7708904472

email

akuladhish15@gmail.com

This website is designed by me! • © 2024

PhableCare

Web platform

About Phable Doctor

Phable Doctor's dashboard serves as a crucial link for maintaining continuous contact with patients dealing with chronic illnesses, necessitating regular check-ins. The platform constantly monitors patients' vital signs, promptly notifying the doctor through both the dashboard and a handheld Doctor's App if vitals deviate from the normal range.


Additionally, the system doubles as a comprehensive clinic management solution by meticulously documenting daily patient visits. This functionality empowers doctors to efficiently oversee their clinic operations, supported by insightful analyses provided by the platform.

Clinic

Management Software

Clinic

Management Software

Clinic

Management Software

Dr. Lisa

Dr. Lisa

Dr. Lisa

Brief

The Phable EMR enhances patient safety, workflow efficiency, historical access, and collaborative care. Continuous feedback analysis strengthens the platform, fostering doctor-patient relationships.

What is the problem?

What is the problem?

What is the problem?

Complex User

Interfaces

Complex User

Interfaces

Complex User

Interfaces

Existing e-prescription platforms may present doctors with complex interfaces that require time-consuming navigation and input, leading to frustration and reduced efficiency.

Existing e-prescription platforms may present doctors with complex interfaces that require time-consuming navigation and input, leading to frustration and reduced efficiency.

Existing e-prescription platforms may present doctors with complex interfaces that require time-consuming navigation and input, leading to frustration and reduced efficiency.

Data Entry

Accuracy

Data Entry

Accuracy

Data Entry

Accuracy

Entering medication names, dosages, frequencies, and other details manually can result in errors due to typos, leading to potential patient safety concerns.

Entering medication names, dosages, frequencies, and other details manually can result in errors due to typos, leading to potential patient safety concerns.

Entering medication names, dosages, frequencies, and other details manually can result in errors due to typos, leading to potential patient safety concerns.

Prescription Customization

Prescription Customization

Prescription Customization

Doctors frequently need to customize prescription instructions based on patient-specific conditions. The current systems might not adequately support personalized prescription generation.

Doctors frequently need to customize prescription instructions based on patient-specific conditions. The current systems might not adequately support personalized prescription generation.

Doctors frequently need to customize prescription instructions based on patient-specific conditions. The current systems might not adequately support personalized prescription generation.

Error Rate


Error Rate


Error Rate


Doctors have high error rates when it comes to entering medication and filling out a prescription. The number of fields also increases the possible number of errors by x times.

Doctors have high error rates when it comes to entering medication and filling out a prescription. The number of fields also increases the possible number of errors by x times.

Doctors have high error rates when it comes to entering medication and filling out a prescription. The number of fields also increases the possible number of errors by x times.

DOCTOR

Overview

The primary goal is to enhance the usability and efficiency for doctors when writing e-prescriptions. This involves designing a user-centric system that streamlines the prescription creation process, reduces cognitive load, and minimizes the potential for errors. The aim is to create an intuitive and adaptable e-prescription interface that not only expedites the process but also ensures accurate and personalized prescriptions.

The primary goal is to enhance the usability and efficiency for doctors when writing e-prescriptions. This involves designing a user-centric system that streamlines the prescription creation process, reduces cognitive load, and minimizes the potential for errors. The aim is to create an intuitive and adaptable e-prescription interface that not only expedites the process but also ensures accurate and personalized prescriptions.

The primary goal is to enhance the usability and efficiency for doctors when writing e-prescriptions. This involves designing a user-centric system that streamlines the prescription creation process, reduces cognitive load, and minimizes the potential for errors. The aim is to create an intuitive and adaptable e-prescription interface that not only expedites the process but also ensures accurate and personalized prescriptions.

Feature specific Target Users

40% Doctors

60% Nurses

Receptionist

Medical Coder

Competitive Landscape

Fast

Slow

Good UX

Bad UX

How we will know that our solution is successful?

Reduced Prescription Entry Time (3-5mins)

Increase submission of EMR

Reduce Error Rate

User Satisfaction

Integration Effectiveness

Process

Process

Process

The design process involved competitors and user analysis, prototyping, testing, and design to create a user-friendly and intuitive application

The design process involved competitors and user analysis, prototyping, testing, and design to create a user-friendly and intuitive application

The design process involved competitors and user analysis, prototyping, testing, and design to create a user-friendly and intuitive application

Discover

Desk Research

Preparation of right questions for the interview

In-Depth interviews

Define

Defining pain points and

deriving opportunities

Defining pain points and

deriving opportunities

Defining pain points and

deriving opportunities

Develop

Brainstorming and prioritising

Formulating Hypothesis

Design

Figmaaa for the win!

Usability testing

Who is using it?

Online survey was conducted using Google Forms to observe patterns and similarities in target users. There were a collective of 110 responses.

🧑🏽‍💼

Age

25 - 35 yrs

62.5%

35 - 45 yrs

30.5%

55 - 65 yrs

7%

👦🏼

Gender

Male

56%

Female

44%

😷

No. of Patient in a day

0-10 patients

29%

10 - 25 patients

50%

more than 25 patients

21%

👩🏽‍⚕️

Front desk staff

Yes

78%

No

22%

🛠️

Usage of existing eRX tools

Yes

24%

No

76%

🖥️

Tech Savviness vs Age

Good

Bad

25

35

45

55

65

⏰

Time spent with a patient on average.

5 - 10 mins

64%

10 - 15 mins

27%

more than 20 mins

9%

🤕

How many repeat patients do you have ?

2 - 4

22.2%

4 - 6

27.8%

more than 6

38.9%

☝🏽

On a scale of 1-5, how tech savy do you

“Plan all my health activities all in one place so i don’t have to use different apps to do different tracking.”

In-Depth Interviews

In-Depth Interviews

In-Depth Interviews

We interviewed around 10 - 12 doctors in person from different specialisations to understand their pain points.

We interviewed around 10 - 12 doctors in person from different specialisations to understand their pain points.

We interviewed around 10 - 12 doctors in person from different specialisations to understand their pain points.

General Usage

General Usage

General Usage

How often do you use the electronic prescription feature in your workflow?

How often do you use the electronic prescription feature in your workflow?

How often do you use the electronic prescription feature in your workflow?

I use the electronic prescription feature frequently in my practice, probably for almost every patient I see because there are rewards I get per prescription upload.

I use the electronic prescription feature frequently in my practice, probably for almost every patient I see because there are rewards I get per prescription upload.

I use the electronic prescription feature frequently in my practice, probably for almost every patient I see because there are rewards I get per prescription upload.

Can you walk me through the typical steps you take when creating an electronic prescription?

Can you walk me through the typical steps you take when creating an electronic prescription?

Can you walk me through the typical steps you take when creating an electronic prescription?

I start by adding the patient to the platform first, writing diagnosis, selecting medications, dosage and add a follow up date.

I start by adding the patient to the platform first, writing diagnosis, selecting medications, dosage and add a follow up date.

I start by adding the patient to the platform first, writing diagnosis, selecting medications, dosage and add a follow up date.

Time and Efficiency

Time and Efficiency

Time and Efficiency

On average, how long does it take you to complete a digital prescription?

On average, how long does it take you to complete a digital prescription?

On average, how long does it take you to complete a digital prescription?

Unfortunately, I find the process time-consuming. It takes me about 7-10 minutes per prescription, while it only takes me 2-3 minutes to write them by hand.

Unfortunately, I find the process time-consuming. It takes me about 7-10 minutes per prescription, while it only takes me 2-3 minutes to write them by hand.

Unfortunately, I find the process time-consuming. It takes me about 7-10 minutes per prescription, while it only takes me 2-3 minutes to write them by hand.

Are there specific aspects of the process that you find particularly slow or cumbersome?

Are there specific aspects of the process that you find particularly slow or cumbersome?

Are there specific aspects of the process that you find particularly slow or cumbersome?

The most time-consuming part is searching for the right diagnosis, medications and entering dosages for similar kind of patients.

The most time-consuming part is searching for the right diagnosis, medications and entering dosages for similar kind of patients.

The most time-consuming part is searching for the right diagnosis, medications and entering dosages for similar kind of patients.

User Interface and Navigation

User Interface and Navigation

User Interface and Navigation

Are there any specific challenges you face while navigating or using the EMR interface?

Are there any specific challenges you face while navigating or using the EMR interface?

Are there any specific challenges you face while navigating or using the EMR interface?

There are multiple problems I face during that, firstly I usually like to stay on the EMR page during my working hours, as there are back to back consultations, so going back and adding a patient and then coming to EMR is tedious.

There are multiple problems I face during that, firstly I usually like to stay on the EMR page during my working hours, as there are back to back consultations, so going back and adding a patient and then coming to EMR is tedious.

There are multiple problems I face during that, firstly I usually like to stay on the EMR page during my working hours, as there are back to back consultations, so going back and adding a patient and then coming to EMR is tedious.

Do you find it easy to locate the necessary fields and options when creating a prescription?

Do you find it easy to locate the necessary fields and options when creating a prescription?

Do you find it easy to locate the necessary fields and options when creating a prescription?

Yes, I am able to locate the fields correctly, but I mostly don’t use Investigations, examinations fields and it slows down my process because its a mandatory option to fill to submit.

Yes, I am able to locate the fields correctly, but I mostly don’t use Investigations, examinations fields and it slows down my process because its a mandatory option to fill to submit.

Yes, I am able to locate the fields correctly, but I mostly don’t use Investigations, examinations fields and it slows down my process because its a mandatory option to fill to submit.

Data Entry

Data Entry

Data Entry

What information do you typically need to input when creating a prescription?

What information do you typically need to input when creating a prescription?

What information do you typically need to input when creating a prescription?

I need to input patient details, diagnosis, medication names, dosages, and instructions. It feels repetitive, especially for common conditions.

I need to input patient details, diagnosis, medication names, dosages, and instructions. It feels repetitive, especially for common conditions.

I need to input patient details, diagnosis, medication names, dosages, and instructions. It feels repetitive, especially for common conditions.

Errors and Corrections

Errors and Corrections

Errors and Corrections

How do you handle errors or corrections in an EMR?

How do you handle errors or corrections in an EMR?

How do you handle errors or corrections in an EMR?

Correcting errors are frustrating. Sometimes I miss a dosage or select the wrong medication, and fixing it takes additional time because I have to select the medicine with different dosage. This is because of the less visibility of medication name.

Correcting errors are frustrating. Sometimes I miss a dosage or select the wrong medication, and fixing it takes additional time because I have to select the medicine with different dosage. This is because of the less visibility of medication name.

Correcting errors are frustrating. Sometimes I miss a dosage or select the wrong medication, and fixing it takes additional time because I have to select the medicine with different dosage. This is because of the less visibility of medication name.

Suggestions for Improvement

Suggestions for Improvement

Suggestions for Improvement

What changes or improvements would you like to see in the EMR feature?

What changes or improvements would you like to see in the EMR feature?

What changes or improvements would you like to see in the EMR feature?

Improved search function for medications.

Templates for common conditions would be a huge time-saver.

Faster ways to correct errors or update prescriptions would be great.

Improved search function for medications.

Templates for common conditions would be a huge time-saver.

Faster ways to correct errors or update prescriptions would be great.

Improved search function for medications.

Templates for common conditions would be a huge time-saver.

Faster ways to correct errors or update prescriptions would be great.

User Training and Support

User Training and Support

User Training and Support

Have you received adequate training or support on how to use the EMR feature?

Have you received adequate training or support on how to use the EMR feature?

Have you received adequate training or support on how to use the EMR feature?

I received basic training when we adopted the system, but ongoing support and updates could be better.

I received basic training when we adopted the system, but ongoing support and updates could be better.

I received basic training when we adopted the system, but ongoing support and updates could be better.

Interview Conclusions

Interview

Conclusions

Interview

Conclusions

Most doctors were frustrated about the e-prescription being time consuming and an error filled process. They also are using the platform because of the rewards on prescription upload.

Goal was now to overall reduce the prescription completion time to under 5 mins.

Pain Points

Pain Points

Pain Points

Opportunities

Opportunities

Opportunities

General Usage

Only use it for rewards

Rewards program is working

Time and Efficiency

I find the process time-consuming

Can reduce time taken to complete an EMR.

Time and Efficiency

7-10 minutes per prescription

Searching for diagnosis, medications and entering dosages is hard

Predictive typing for search

Templatising every field

Pre-filled fields

copy pasting from previous EMR

history of the patient

User Interface and Navigation

there is a lot of back and forth in navigation some fields slows down my process because its a mandatory option

Navigation between EMR and Patient addition can be improved

pop over on EMR for adding patients

Data Entry

It feels repetitive, especially for common conditions

Reduce repetitive behaviours

Letting doctor decide if they need fields

EMR settings could help increase customisation & personalisation

Errors and Corrections

correcting errors are frustrating and no training for new features.

Introduction of templates

adding coach marks for new features

better error case handling

Proposed Solutions

Proposed Solutions

Proposed Solutions

Hypothesis 1

for improving Navigation

Since the user doesn’t want to move around back and forth, we will keep the eRx as the primary screen once the user has entered the new prescription flow.

Current Add/upload eRx User Flow

Home

Queue

Calendar

Patient List

Create eRX

Select Patient

New Page

3 step journey

New Patient

Pop Over

Proposed Add/upload eRx User Flow

Add

Home

Queue

Calendar

Patient List

Create eRX

This add button acts as a universal add button which will be available at any point of the dashboard, providing shortcuts for the following.

Create New Patient

Upload eRX

Create eRx

Create New Patient will open this pop over on the screen which will provide continuity to proceed with the next patient.

Anil’s Clinic

Anil’s Clinic

Dwight

Add New

Dwight Eisenborgh

7708903372

Dwight Eisenhower

7708903372

Dwight Howarf

7708903372

Dwight Mc Neil

7708903372

Dwight Woodmen

7708903372

Dwight Yoker

7708903372

Dwight Yoakam

7708903372

Dwight Yoakam

7708903372

Dwight Yoakam

7708903372

Dwight Yoakam

7708903372

Dwight Yoakam

7708903372

Dr. Lisa’s Patients

Rashmi Chakaraborthy’s Prescription

Create e-Prescription

10:25 AM

2

Search appointment, patients etc

2

Dr. Lisa’s Patients

Rashmi Chakaraborthy’s Prescription

Create e-Prescription

10:25 AM

2

Search appointment, patients etc

2

Dr. Lisa’s Patients

Rashmi Chakaraborthy’s Prescription

Create e-Prescription

10:25 AM

2

Search appointment, patients etc

2

Results of User Testing

Results of User Testing

Results of User Testing

✅

User noticed the add button due to the coachmark given during the journey.

User noticed the add button due to the coachmark given during the journey.

User noticed the add button due to the coachmark given during the journey.

✅

User understood the ability to add new patient from anywhere.

User understood the ability to add new patient from anywhere.

User understood the ability to add new patient from anywhere.

✅

Reduced task completion time by 4 mins and repeated task time by 2 mins

Reduced task completion time by 4 mins and repeated task time by 2 mins

Reduced task completion time by 4 mins and repeated task time by 2 mins

Almost every time, doctors see the patient’s history to write their current prescription. Patient Visit History will help the doctors with follow up patients, by showing their previous e-Rx from their last visit. This makes it easier for the doctor to pick out whatever is necessary from the previous prescription and replicate it to the current one while also creating a new prescription.

Almost every time, doctors see the patient’s history to write their current prescription. Patient Visit History will help the doctors with follow up patients, by showing their previous e-Rx from their last visit. This makes it easier for the doctor to pick out whatever is necessary from the previous prescription and replicate it to the current one while also creating a new prescription.

Almost every time, doctors see the patient’s history to write their current prescription. Patient Visit History will help the doctors with follow up patients, by showing their previous e-Rx from their last visit. This makes it easier for the doctor to pick out whatever is necessary from the previous prescription and replicate it to the current one while also creating a new prescription.

Copy to e-RX

Copy feature will give ease of copying directly to current prescription.

20 Dec, 2022

Lab test report available

View Report

New

Note

In publishing and graphic design, Lorem ipsum is a placeholder text commonly used to demonstrate the visual form.

Medicine

Tab- Dolo

Copy to e-RX

Tab- METSCORE 25MG XL

Copy to e-RX

Tab- Shelcol

Copy to e-RX

Diagnosis

Fever, Cold, Cough

Copy to e-RX

Chief History

Investigation

Introducing

Patient Visit History

Introducing

Patient Visit History

Introducing

Patient Visit History

Hypothesis 2

Hypothesis 2

Hypothesis 2

to improve Time and Efficiency

to improve Time and Efficiency

to improve Time and Efficiency

Dr. Lisa

Results of User Testing

✅

User was introduced this feature using tutorials.

User was introduced this feature using tutorials.

User was introduced this feature using tutorials.

✅

User understood the usage of Copy to e-Rx. They immediately tried the feature and understood its use.

User understood the usage of Copy to e-Rx. They immediately tried the feature and understood its use.

User understood the usage of Copy to e-Rx. They immediately tried the feature and understood its use.

✅

Reduced task completion time by 4 mins

Reduced task completion time by 4 mins

Reduced task completion time by 4 mins

❌

Doctors wanted to see other historic lab test reports than just the latest report.

Doctors wanted to see other historic lab test reports than just the latest report.

Doctors wanted to see other historic lab test reports than just the latest report.

Library/Repository

Library/Repository

Library/Repository

The users were given the option to create a library of medicines, diagnosis and more which were being used in their practice. The users will also have the option to add a medicine to their library while in the eRx.

Hypothesis 3

Hypothesis 3

Hypothesis 3

to improve Time and Efficiency, Data Entry, Errors and Corrections

to improve Time and Efficiency, Data Entry, Errors and Corrections

to improve Time and Efficiency, Data Entry, Errors and Corrections

Dr. Lisa

Results of User Testing

✅

Users were most keen on using Medicine library as this saves the most time.

Users were most keen on using Medicine library as this saves the most time.

Users were most keen on using Medicine library as this saves the most time.

❌

User was not able to discover that medicines can be added to the library within the eRx, and they were using it only through settings.

User was not able to discover that medicines can be added to the library within the eRx, and they were using it only through settings.

User was not able to discover that medicines can be added to the library within the eRx, and they were using it only through settings.

Create eRX

Create eRX

Create eRX

Medication

Dolo

Medicine Name

Duration*

Frequency*

Repetition

Instructions

Eg. MONTESYN TABLET

Alternate

0

ml

0

ml

0

ml

120

Months

Before Meal

Notes

Medication

Dolo

Medicine Name

Duration*

Frequency*

Repetition

Instructions

Eg. MONTESYN TABLET

Alternate

0

ml

0

ml

0

ml

120

Months

Before Meal

Notes

Medication

Dolo

Medicine Name

Duration*

Frequency*

Repetition

Instructions

Eg. MONTESYN TABLET

Alternate

0

ml

0

ml

0

ml

120

Months

Before Meal

Notes

User has access to changing the fields in this template in eRx, in case they had an exception in their daily visiting patients.

Templates for medicine is shown upon clicking on search. Search results will now display templates in its initial state and typing state.

User can select the template and fill all the medicines with one click.

When the user has not selected any templates, they get an option to quickly create a template of the selected medications.

eRx Templates

eRx Templates

eRx Templates

Templates were introduced to the users with tutorials. Usage of templates comes in all factors and applied to all fields in the eRx. Templates can be made within the eRx and also in settings.

Hypothesis 4

Hypothesis 4

Hypothesis 4

to improve Time and Efficiency

to improve Time and Efficiency

to improve Time and Efficiency

Dr. Lisa

eRx Template

Custom 1

Field Templates

Covid 19

Search Results

Dolo 650

Dolo 500

Acetaminophen

650 MG

Templates

Templates

Headache

Covid Positive

Fever Template

Common Cold

Add Template

Dr. Lisa

Results of User Testing

⚠️

There was a relatively steep learning curve for non-tech savvy users. We further improved the template to get better adherence.

There was a relatively steep learning curve for non-tech savvy users. We further improved the template to get better adherence.

There was a relatively steep learning curve for non-tech savvy users. We further improved the template to get better adherence.

⚠️

Some doctors used both keyboard and mouse where we noticed most time being consumed.

Some doctors used both keyboard and mouse where we noticed most time being consumed.

Some doctors used both keyboard and mouse where we noticed most time being consumed.

❌

Doctors didn’t know how to edit the template.

Doctors didn’t know how to edit the template.

Doctors didn’t know how to edit the template.

✅

Users understood the purpose of template icon against every field.

Users understood the purpose of template icon against every field.

Users understood the purpose of template icon against every field.

✅

Predominantly medicine templates was widely used.

Predominantly medicine templates was widely used.

Predominantly medicine templates was widely used.

👈 A picture of me in greyscale.

"This is the end, Hold your breath and count to 10" - ADELE

Looks like its time to reach out to me. Go ahead make that call.

mobile

+91 7708904472

email

akuladhish15@gmail.com

This website is designed by me! • © 2024

👈 A picture of me in greyscale.

"This is the end, Hold your breath and count to 10" - ADELE

Looks like its time to reach out to me. Go ahead make that call.

mobile

+91 7708904472

email

akuladhish15@gmail.com

This website is designed by me! • © 2024

akul adhish

work

Get in touch

akul adhish

Get in touch

akul adhish

work

Get in touch